Terms and Conditions

• Payments and Shipping

  UPS is normally the quickest and cheapest method of shipment for our parts. Please make sure that we have your correct street address (No P.O. Boxes) and zip code to eliminate delays and possibly returned merchandise. UPS delivery covers the lower 48 states as well as Alaska, Hawaii, and numerous international locations. FedEx is our shipper of choice for international destinations.

  Orders shipping outside the United States must be paid for in full prior to merchandise shipping. If your order is too large or to too heavy to meet normal requirements or limitations, we will have to ship the parts truck freight.

  Please do not send currency or stamps. The best and quickest way to receive your parts is to send a Postal Money Order, bank draft, certified check, or over the phone with a Visa, Mastercard, or Discover credit card with a valid expiration date. Your mail carrier will buy you a Post Office money order if you live on a rural route. California residents and will call customers, please add 7.25% sales tax to all orders.

• Correct Address

  To ensure you receive your parts as quickly as possible, include your correct street and address number, apartment, trailer, building, or space number as required, city, state and zip code. UPS does not ship to P.O. Boxes.

• Claims

  Damaged or lost goods are the sole responsibility of the carrier. Title of merchandise passes to customer on delivery to common carrier. All parts should be thoroughly inspected upon arrival to ensure every part is in good working order. All claims must be filed by the customer through the carrier. We are not responsible for claim services. Upon carrier approval, refunds and/or exchanges will then be carried out.

• Warranty

  Hanson Off Road guarantees that all of its parts are of the finest quality and free from manufacturing defects. Any product that we feel has been manufactured incorrectly or is of a defective nature will be repaired or replaced at our sole discretion.

  ALL WARRANTIES ARE VOID IF THE PRODUCT IS SUBJECT TO ABUSE, CRASH DAMAGE, IMPROPER INSTALLATION, OR MODIFICATION OF ANY KIND.

  All parts not manufactured by Hanson Off Road are subject to the manufacturer's own warranty policy. We are not responsible for any installation charges incurred when installing our products. We cannot be responsible for other manufacturer's products. Warranty claims are available to the original purchaser of our parts. Warranties are non-transferable

• Returns

  We cannot and will not accept any returned goods without prior approval and a returned good authorization number (RGA). There is a 20% restocking fee charged on any returned items that are not defective or shipped in error. We are not in the parts rental business. If you are dissatisfied with ANY Hanson Heavy Duty product you receive please call the sales office directly and we will work with you to correct the situation. All returns are sent freight pre-paid, we are not responsible for freight on returned items. All sales are non-refundable after 30 days.

• Backorder Policy

  All backorders are held until product comes into stock or the order is cancelled by the original order placer. We will not cancel any backorder for any reason. If you do not wish to keep an open backorder, please notify the salesperson at the time of ordering.

• Parts Availability

  Many of the parts and product offerings found within our website are manufactured in our specialized shop. A few of the parts are made in small quantities per placed orders due to limited sales of specialized high performance parts. Sometimes we miss our projected forecast on a newly released part or run out of a certain part. Other parts that we distribute are manufactured in large factories, these larger manufacturers are also subject to manufacturing delays. Supplying a large range of specialized parts such as ours is not an easy task. If parts were readily available, you could pick them up at your local auto parts store. They aren't and you can't! Please bear with us as we work to keep our parts in stock and continue to push the envelope of off-road performance parts for the specialized product line.

• International Orders

  We accept international orders daily via sales@hansonoffroad.com. All international orders must be paid in full via bank wire or certified bank issued check or money order only. We do not accept credit cards from billing address located outside of the United States. For a freight quote or any other questions regarding an international order, please email the sales office directly.

• Printing Errors

  Although every effort has been made to proof-read all copy prior to catalog printing or website release, we do not accept any responsibility for any typographical errors whether in pricing or content.